1. Introduction
FinRank, Inc. ("FinRank," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and company name when you request a demo, subscribe to our newsletter, or contact us.
- Account Information: Login credentials and profile details when you create an account on our platform.
- Communication Data: Messages, feedback, and other information you provide when communicating with us.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on pages, and other interaction data.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.
Customer Data
In the course of providing our services, we process data on behalf of our customers, including conversation transcripts and analytics. This data is processed in accordance with our customer agreements and applicable data processing addendums.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill your requests, including demo scheduling
- Send you technical notices, updates, and administrative messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
5. Data Security
We implement industry-standard security measures to protect your information. FinRank goes through rigorous audits of its controls and security, and maintains a comprehensive security program that includes encryption at rest and in transit, access controls, regular security audits, and incident response procedures.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at [email protected].
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
9. Cookies
We use cookies and similar tracking technologies to collect and track information and to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
FinRank, Inc.
Austin, Texas
[email protected]